True Professionals - Very Impressed!

McGowan's completed the removal and installation of our complete heat and A/C system this week, including all ductwork. We want to thank you for doing an excellent job. The lead service technician was Christian, and he was assisted by three different persons during the week. Christian is truly an excellent representative of your company. He is very knowledgeable, and courteous to the customer at all times. It was also evident that he is an excellent supervisor and gets along well with his assigned crew. On the last day of installation, Christian was assisted by Mike in the installation of the inside air handler and the outside unit and making all the final connections. It was very evident that they were true
professionals. You have performed our semiannual service for many years, and we are certainly glad we chose you to do our installation, and look forward to many years of continued association.

Again, thank you!
M. Hobbs

Honest and Genuine Customer Service

THANK YOU !!!
Your company was highly recommended to us by Matt Kruse, Mortgage consultant with PNC Bank. He is in a business group with Glenn Boyles. We spoke to Mr. Boyles originally to set the appt. There was a slight miscommunication, but all was efficiently resolved by Marci. She could not have been nicer or
more helpful. On the day of the appt. your technician Lee Garland arrived at our home. He was so polite, pleasant and thorough. He took time with us to explain exactly what he was doing, all about the system. He installed a badly needed new thermostat with a full & understandable explanation of options
so that we could choose the best one for our home. He was very thorough when 'training' us on programming. He was honest & genuine. In the business environment today it is all to common that many employees are working only for a paycheck.

Respectfully,
I & T Gossett

Carrier System 31 years old and still running strong!

Hello, we are homeowners in Fleming Island, FL. Our Carrier system was installed on April 12, 1978 by McGowan's Heating and Air Conditioning. It is 31 years old and running strong. We recently had the system cleaned and tested by a McGowan's technician and he said that it is blowing cold air at the correct temperature and in perfect condition. We are amazed that it is 31 years old and still working perfectly. As you know Florida is hot most of the year and our A/C gets a true work-out. We think it a testament to Carrier's durability and McGowan's skilled labor force that our unit is running flawlessly today. We feel Carrier and McGowan's are #1 in Air Conditioning Systems! We have the proof. Thank you for your time and quality!

Proud Carrier Owners,
M & S Bell

Outstanding Customer Service

Thank you for your excellent follow through on my behalf to repair the air conditioning unit at my home. I appreciate the extra phone calls regarding the tracking of shipment, expectation of service dates and making sure I received the improved parts from Trane. Both Allen and the young man that came last Monday were very professional, courteous
and knowledgeable about the equipment. Once again, thank you for the outstanding customer service.

J. Rogers

Installation of New AC

I would personally like you to know the professionalism given to us by your staff. The two young men who came to install and work out a somewhat difficult job were GREAT. I feel they went over and above to make the job well done. They cleaned after themselves to a tee and we wanted to make sure you were aware of the professionalism they projected for your company.

Thank you again for a job well done.
The Tuckers

Excellent Bi-Annual Inspection Service

About a year ago we signed up for the bi-annual inspection service. The other day you all called to schedule an appointment, yesterday, your technician Robert came out and we just have to remark how pleased we were with his professionalism and his expertise. Not that we've ever been unhappy with McGowan service before, it's just that Robert found two issues that if gone unnoticed may have eventually cost us a lot of money. We're certain the handler will run better for sure. We've recommended to all our neighbors to buy their hard to fit filters from your Collins store, and we've passed them in the your parking lot picking their filters up. So we'll be sure to share the praise of your inspection service with them as well.

Again thank you for the excellent service and for keeping folks like Robert on your staff, it's folks like him that keep your existing customers and earn you new ones.

Thank you,
B. Cotes

Congratulations on Compass Jacksonville on a Job Well Done!

Doster Construction Company has enjoyed working with McGowan's Heating & Air Conditioning, Inc. on Compass Jacksonville. Your team's professionalism and knowledge was extremely helpful every step of the way. We appreciate your efforts in continuously keeping the project on schedule, within budget and most importantly your proactive communication throughout the project.

Congratulations on a project well done and we look forward to working with McGowan's Heating & Air Conditioning, Inc. in the future.

Sincerely,
R. Barr
DOSTER CONSTRUCTION COMPANY, INC.

Best Bargain for my Investment Dollars

Dear Sir,

I would like to thank you for your recent project to install an upgraded heat pump and air handler at my home. From the initial estimate and explanation of systems, installation process and warranty from your customer service representative, I knew that your company was attuned to the customer needs and listened to my requirements. Additionally, McGowan's offered the best bargain for my investment dollars.

Upon the prompt arrival of your installation team, I was impressed with their sense of customer service as well as their technical knowledge. Their assessment of the situation and ability to ensure my home still had heat on one of the coldest nights of the year assured me I had made the right
choice of HVAC contractor. The professionalism of your technical team is very impressive and I felt it important to recognize your extraordinary level of customer service. It is something rare and valuable in today's business environment.

D. Mercer
Orange Park, FL

Tell us how we did!

If you would like to comment on our work, just submit a comment and Tell us how we did!

Who is NATE and what does it do?

NATE, North American Technician Excellence Inc., is an independent, third-party certification body for HVAC/R technicians.  NATE tests technicians that others train.  Testing validates the technician's knowledge and a training program's instruction. NATE-approved testing organizations throughout the U.S. and Canada offer NATE tests.  Candidates can earn installation and/or service certification in five specialty areas: air-conditioning, air distribution, heat pumps, gas heating & oil heating. 

Who Supports NATE?

• The entire HVAC/R industry supports NATE: manufacturers, utilities, wholesalers, educators, technicians, contractors and trade associations.  The NATE coalition includes:
• Air Conditioning Contractors of America (ACCA);
• Air-Conditioning, Heating, and Refrigeration Institute (AHRI);
• American Society of Heating, Refrigeration and Air-Conditioning Engineers, Inc. (ASHRAE);
• Building Performance Institute (BPI);
• Eastern Heating & Cooling Council (EHCC);
• Edison Electric Institute (EEI);
• Electric Power Research Institute (EPRI);
• Gas Appliance Manufacturers Association (GAMA);
• Heating, Air Conditioning & Refrigeration Distributors International (HARDI);
• Hydronics Industry Alliance (HIA);
• National Energy Management Institute (NEMI, an organization representing Sheet Metal Contractors and Sheet Metal Workers);
• Plumbing-Heating-Cooling-Contractors--National Association (PHCC--NA);
• Refrigeration Service Engineers Society (RSES);
• Service Roundtable;
• Skills USA;
• Tennessee Valley Authority (TVA); and
• The U.S. Environmental Protection Agency (EPA)

Consumer Reports said, “It’s a plus if a technician is NATE-certified.”  EPA tells consumers to ask if a contractor’s technicians are NATE-certified. Under the Montgomery GI Bill, the Department of Veteran’s Affairs (VA) reimburses veterans who take the NATE tests.  The U.S. Army recognizes NATE certification for promotion points. No other certification exam enjoys this industry support.

Why support NATE?

• Technicians taking the test can prove they're the best.  Those who pass can wear the NATE patch, a symbol recognized by the industry and growing numbers of consumers as the mark of technician excellence and place the NATE decal on their truck.
• Contractors support the test because certified technicians remain in the industry longer, do the job right the first time, and are believed to be more productive than non-certified ones.  Only contractors employing NATE-certified technicians can be listed on NATE's Consumer-Contractor Connection web page, and can request a free contractor marketing kit with logos, ad slicks etc.
• Manufacturers & Distributors win with NATE because certification encourages proper installation and service of equipment by knowledgeable technicians, and this means fewer warranty returns and ultimately, a better bottom line.
• Educators and Trainers benefit from a uniform standard of knowledge that allows them to better prepare the technician workforce of tomorrow.
• Utilities support NATE because properly trained and tested technicians are skilled in assuring the proper installation and servicing of sophisticated HVAC/R equipment that operates at peak efficiency and saves energy.
• NATE assures consumers that a knowledgeable technician will service their home heating or cooling system. 87% of consumers prefer a certified technician to work on their home comfort system. That's powerful.  Independent third party certification has great value and implies a good reputation to those looking for an HVAC/R contractor. NATE’s Consumer Contractor Connection business locator helps consumers identify contractors employing NATE-certified technicians.

Why should I support NATE certification?

Because it makes good business sense to do so. Certification matters – it ‘s a matter of dollars and sense.  Certification is about professionalism, pride, and proficiency--and consumer trust because NATE-certified technicians know heating and cooling.

Setting the Standard for Excellence

Carrier's Factory Authorized Dealer initiative is a rigorous, standards-based national endorsement. Less than five percent of heating and cooling professionals in the country receive this distinction. We have developed this comprehensive evaluation process because we recognize that how you ultimately feel—in your home and about Carrier brand equipment—has a lot to do with the performance of the dealer representing it. Even if your dealer recommends the best equipment, how well it performs and meets your needs depends heavily on their expertise in installing and servicing that equipment, and on how well they take care of you as a customer.

Better Products, Better Knowledge, Better Service...

Your Carrier Factory Authorized Dealer has met Carrier's rigid criteria and close scrutiny for the quality of its products, knowledge, and service. You can count on:

• Some of the quietest, most energy-efficient, environmentally-sound products from the world leader in home comfort technology and innovation.
• Certified installers and technicians who have passed a comprehensive set of core and specialty exams to ensure their technical competency.
• A technical team that strictly adheres to Carrier installation service procedures and uses genuine Carrier replacement parts whenever possible to ensure your system performs as promised.
• Sales representatives who have attended Carrier University, a structured training program for learning how to better identify and recommend appropriate home comfort solutions.
• A professional heating and cooling dealer who actively solicits and responds to customer feedback to maintain an exemplary satisfaction score in Carrier's proprietary customer satisfaction program.
• A company that is certified by the Environmental Protection Agency for proper refrigerant handling.
• A company that abides by a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage and fulfilling warranty obligations in a timely manner.

... Guaranteed!

We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee. If for any reason, you are dissatisfied with your Carrier equipment within one year of installation, your Carrier Factory Authorized Dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.

Make One Good Call

For comfort and value, there is a simple, risk-free solution to ensure that your heating and cooling professional delivers as promised. Choose your Carrier Factory Authorized Dealer...where your satisfaction is a sure thing.

A Sure Sign of Comfort ... Guaranteed!

With all of the clutter and options out there, how do you make heads or tails out of choosing a heating and cooling professional? It just got easier. Look for the Carrier Factory Authorized Dealer logo. It lets you know that these dealers have met Carrier Corporation's rigid criteria and careful scrutiny for the quality of their products, knowledge and service. It also means their performance is backed by Carrier's 100% Satisfaction Guarantee.

So look to a Carrier Factory Authorized Dealer. Carrier's seal of approval is your sure sign of comfort.